In-House IT vs Outsourced IT

In-House IT vs Outsourced IT: Pro’s and Con’s Discussed

In-House IT vs Outsourced IT: Pro’s and Con’s Discussed

It’s been debated time and time again – should your company outsource their IT requirements, or should they develop a department solely dedicated to that specific aspect of their business?

The reason nobody has found a conclusive answer to this is quite simply because there isn’t one catch-all answer! There are major advantages and disadvantages to each type of solution, so the trick is to find one that will fit and satisfy your needs.

In-House IT: What are the Pro’s and Con’s?

An in-house IT department looks very different from company to company. Some teams may comprise of one or two “Jacks of all trades”, monitoring, implementing and maintaining your IT infrastructures.

Alternatively, it may consist of a fully-fledged team of trained professionals, each monitoring their own specific field. That being said, the major advantages and disadvantages are exactly the same.

Benefits of an in-house IT Department

  • You have a dedicated team during office hours, which you can “throw into the deep end” if or when something goes awry.
  • You can train up individuals who are stronger on certain aspects of IT management, to ensure they can handle anything that may go wrong in their specific field.

Disadvantages of an in-house IT Department

  • If any of your team is off sick, especially during a crisis, or in the midst of a crucial project, it is hard (if not impossible) to delegate their workload and keep abreast of your project’s timeline.
  • The staff may not be fully qualified, trained or experienced to handle disasters, such as cyber-attacks.
  • You have “work hour” support; if you are at the office until 22:00 on a Friday, chances are you won’t have any of your IT staff who is willing and able to come out and assist if you have a problem on your hands.

 

Outsourced IT: What are the Pro’s and Con’s?

Outsourced IT can be structured in numerous ways; either bring an executive or manager on-board to oversee your entire department, or bring in a full-time team to manage and improve your systems.

The advantages usually far outweigh the disadvantages in this case, but it is still good practice to  thoroughly consider both the pro’s and con’s before deciding.

 

Benefits of Outsourced IT

  • You have access to specialists, trained and qualified in their respective fields.
  • This access is not limited to work hours, and thus, neither is your work. Need someone to remotely log in and assist you any time? This is a great solution for you!
  • Set costs – no need to worry about increases, bonuses or the other stuff that comes along with having dedicated staff. You know what to expect when billing time comes, each and every month.
  • You have no need to worry about staff calling in sick, scheduling leave so that your IT department is always covered – and all the other stress that comes with an in-house team. You will always be covered.
  • You are guaranteed a solution that works for you. Instead of waiting three months to judge a new employees’ aptitude for their position, undergoing probation and all the red tape associated with taking on new permanent staff – you have access to individuals and specialists who know your technology like the back of their hand; these specialists guarantee their level of work – so if you’re not happy – you’re not obliged. Simple as that.

Disadvantages of Outsourced IT

You may initially feel uncomfortable in taking on a new manager for your entire IT setup; this a entirely expected – you built your company from the ground up, and may have hesitation handing over such a big aspect of it to a new, external company.We suggest you always research who will be  taking over and ensure you are happy with what you can see and hear of their ethical and business standing.

 

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