switchedonit Outsourced IT Solutions

SwitchedOnIT Outsourced IT Solutions – The Business Behind the Brand

SwitchedOnIT Outsourced IT Solutions – The Business Behind the Brand

Outsourced IT solutions are an expansive, in-depth and specialised spectrum of IT management; removing the day-to-day stress from business owners and managers, IT professionals with extensive experience and qualifications are available to you and your company – providing industry-related knowledge and real world applications for the simplest through to the most complex of IT needs.

We’d like to say we’re no different, but that would be a bold lie.

SwitchedOnIT’s Outsourced IT Solutions boast a professional group of IT engineers, managers and leaders focussed on achieving all that is laid out within a client brief; we lend our insight and background to allow any customer to not only feel safe when entrusting their IT solutions to us, but also offering a deep-seated understanding of the IT industry as a whole, benefitting any sector that requires IT solutions.

What does SwitchedOnIT Outsourced IT Offer to Customers?

SwitchedOnIT leverages technology, systems and skilled people to manage IT departments to improve, strategize and develop systems that are fully customised to meet all the criteria set out by each client. We can guarantee that we dedicate ourselves to fully understanding the scope that needs to covered by our services, and finding the easiest and most cost-effective solution for each and every client.

How do we do this? Our qualified teams and individual specialists focus on building efficiencies into every aspect of the IT division of business; this encompasses building relationships with each client, performing  regular follow-ups and analyses, fore-planning all our implementations and tailoring each and every IT offering to meet as many of your companies’ needs as possible. We like to consider ourselves a one-stop-shop, one which will alleviate unnecessary stress from non-specialised business owners as well as assist in bolstering the IT aspect of each business we work with.

 

Who can benefit from SwitchedOnIT’s Outsourced IT offerings?

We enjoy transparency; the world is full of loopholes, and we believe that being upfront and entirely honest with a client will allow them to trust us and our work completely and without reserve. We understand that we might not be the perfect fit for each and every business out there – take for instance a well-known banking firm with a fully-fledged IT department, in-house CIO and full spectrum management of all IT related issues, stemming from one department. We would not expect you to dissolve an entire department in the hopes of saving money (while we could achieve this objective, it won’t stand equally with a specialised team with sufficient structures and leadership in place).

However, if you are interested in engaging an outsourced IT company to grow your business leaders who need a break from managing their IT systems, or perhaps you’re in search of an IT solution that can obliterate the need for an IT department at all, then we are likely a great fit for you.

 

What Sets SwitchedOnIT Apart from other Outsourced IT Solution Companies?

Our promise to you is simple. Satisfaction. We will deliver you a smooth-running IT department at incredible value within 3 months. You can hold us to that. Within the first three months of signing up, you can expect to experience extensive interaction, strategizing and “tweaking”. If you’ve already got a great system, we will endeavor to improve it. If you have little to no systems in place, we will go out of our way to develop one for you that not only satisfies your current needs, but preempts possible future needs. No more worrying about any aspect of your company in which you are not an expert – we have highly-qualified, trained and dedicated personnel who will ensure the smooth running of any aspect of your enterprises IT needs.

 

Put us to the test! Click here to get in touch with us and allow us to exceed your expectations!

 

cut it costs at the office

How to Cut Your IT Costs at the Office – And Improve Efficiency

How to Cut IT Costs at the Office – And Improve Efficiency

Ahh, the age of cost cutting. What a time to be alive! Given the current economic climate, it is fully understandable as to why nearly every business – whether stable, growing or restructuring – would be looking to cut costs. The prices of every item necessary to the running of your business has either already – or is planned on – undergoing price increases. Electricity, salaries, overheads, and the cost of equipment, stock, transportation – the list truly is endless. You would be crazy for not looking at reducing at least one or two costs, but where do you start?

We already know that IT is an underrated aspect of a successfully managed business, one we best start paying attention to. But what if your current IT department is costing far too much? What if their output is not in line with their payment structure? Then, what if you are one of the few enterprises with the foresight to have already engaged an outsourced IT company, and they are just not delivering on your expectations?

You wouldn’t stand for wasteful expenditure in any other circumstance, so why now?

We’ve categorise ways to cut IT costs at the office into some byte sized pieces:

 

Cut IT Costs at the Office: Restructuring your existing IT department

Existing permanent staff dedicated to the running of your IT department may have become complacent in their role, for many reasons. There may be too many hands to do the work, or a compete oversight of the amount of work actually required. By simply streamlining your processes and defining roles, you may see a great turnover in the amount of work being done. Delegating specific projects to individual employees may have a great effect too, as they can allow their focus to be on one client. That being said…

 

Cut IT costs at the Office: Engage with an Outsourced CIO to oversee your IT department

Hiring a full-time CIO is never, ever going to save you money, but his or her expertise is invaluable. How do you find a middle ground, where you can reap the rewards of the CIO’s knowledge and field of expertise, without forking out even more money than you’re already spending?

Bringing in an outsourced CIO can be done in one of two ways; you may either opt to take the CIO on with their own existing team – meaning a full-spectrum solution to your IT needs. This may be the best option for a company looking to implement a new IT department, with no existing staff and restricted budgets.

The other option, if you already have dedicated staff, that is, is to bring on an outsourced CIO.

The roles and responsibilities of the CIO have been discussed in our previous article, but to recap; this executive is normally brought on board to oversee the entire IT department. He or she will strategize and implement project work, manage the IT budget, pro-actively prevent loss of data, safely secure your sensitive files – and oversee your existing team. A specialist will be able to pick up on shortcomings and carefully put a plan of action together that will mobilise and optimise the work being done by each member of you IT department. You’re basically getting a high-level manager to oversee your department – someone who is fully trained and qualified in their own field – at a fraction of the cost. The CIO will give insight into issues and possibilities that you or I may not even have considered.

Cut IT Costs at the Office By Outsourcing IT

Outsourced IT has such far-reaching benefits, it would be silly to try and narrow down what all you could expect to gain from choosing this option. However, you can expect a far reduced monthly bill – on both overheads as well as fixed salaries. Grouping together your IT needs allows an outsourcing IT company to have a full scope of your business, an understanding of your genuine operational requirements if you will. See, an online store has vastly different IT needs to a recruitment company, for example.

An outsourcing IT Company will consult with you, work on the brief and find a solution that not only streamlines the entire process – but also alert you to potential loopholes you may have easily overlooked without the guiding hand of a trained professional.

Also, having a specialist company on call at any time of the day is a benefit you will likely never encounter when dealing solely with permanent and dedicated staff.

 

If you’re ready to start saving money by engaging with trained professionals, give us a shout. We can’t wait to exceed your expectations!

 

Cover Image Credit: LinkedIn

outsourced CIO

Outsourced IT – Why You Need to Consider an Outsourced CIO

Outsourced IT – Why You Need to Consider an Outsourced CIO

Outsourced IT has come from the ever growing demand for off-site, qualified management of enterprise’s IT needs. With the introduction of more and more off-site and home-based offices, business owners are wising-up to the benefits of not requiring overheads, fixed hours and permanent, designated staff.

The IT sector has seen the biggest leap: however, to understand why outsourcing a CIO may be advantageous to you, it is best we start by understanding both the terminologies, as well as the roles and responsibilities associated with being one.

 

What is a CIO?

You might be surprised – as would most of the general populous – to discover that the role of CIO has been around since the late 1980’s. The advent of the innovation of the PC (debuted in the 1930’s) saw an immediate gap in the market for the control and management of data.

We’re so accustomed to hearing about CFO’s, CEO’s, even COO’s, but what exactly is a CIO and what does he or she do on a daily basis? A quick Google search reveals that a CIO – or Chief Information Officer – is “an executive job title commonly given to the person at an enterprise in charge of information technology (IT) strategy and the computer systems required to support an enterprise’s objectives and goals.”

All fair and well, but what do they do in a regular workday? Just as it is impossible to outline the roles and responsibilities of a CFO or CEO, it is equally impossible to do so for a CIO.

“Back in the day”, the role of CIO was primarily a technical job; nowadays, with the growth of the functionality of computers and growing awareness of data safety – the role has grown to encompass educating executive management and employees on the business value and risk IT systems hold for an enterprise. A CIO would typically oversee a team of specialists for specific IT tasks, and have a deputy IT manager oversee (more closely) the functionality of either their own enterprise – or that of their clients. Not only do CIO’s need to be reactive, they require a high level of pro-activeness in their daily responsibilities. Pre-empting possible cyber-attacks, preventing heinous backlogs that could cause far-reaching issues – all bundled neatly along with the ability to oversee a high paced environment with a team of individuals who are under considerably high stress is the tip of the iceberg when it comes to defining a CIO’s role.

 

What does it take to be a great CIO?

  • Flawless execution strategy
  • Strategic and tactical thinking
  • Forward thinking
  • Great team leader
  • Knowledge of current systems
  • Flexibility
  • An understanding that the IT sector does not sleep – dedication to show up whenever necessary to prevent disastrous situations

 

Why Does Your Company Need a CIO?

Understanding the “age” we are in – the age of instant gratification, constant online presence and the need to always be one step ahead of our competitors lends a keen insight into knowing the value of a CIO.

You hire a qualified individual – who studied for an average of close on 5 years to earn his or her rank as CFO – in charge of your finances. You have a COO overseeing your day-to-day activities, someone who has likely been with the business for eons in order to earn that rank and understanding of your daily operational requirements, or perhaps has studied management of the specific field you’re in.

Why would you not have someone in charge and closely overseeing your daily IT requirements, as well as long-term strategies? Someone who will ensure that your business is, at no stage, under any threat of the compromising of sensitive data? A trained individual who will monitor your monthly IT budget, manage all related projects, analyse customer engagement, strategize your offerings and basically give your company the upper hand?

The answer is usually one word; money. Any company, whether small, medium, or corporate, usually has some form of financial restrictions imposed to save the company money which is not necessarily deemed necessary.

What we like to do is encourage our clients to determine the cost (both financial, time and setback) of a worst-case scenario – possible with the absence of a CIO. How badly would your business be set back if you were to fall victim to a ransom ware attack?

This article by Forbes outlines the latest malware to hit our screens – a (possibly) worse attack than the notorious WannaCry, which targeted in excess of 200 000 users in its first day. The latest ransom ware – namely Petya – is set to the far worse than it’s WannaCry predecessor. Circling back to our initial suggestion – how much time, effort, money, human resource and a general major setback would it cause you and your company if something similar were to affect you? Those client files, dating back to 1999 are all encrypted; you have a deadline looming, which you simply cannot work on because – well – there are no workable files. The knock-on effect this can have on any company is almost unimaginable.

 

If you fall into the school of thought which stands firm in the belief that IT is the least necessary department, and an executive to oversee said department is a luxury afforded to few – we would like to challenge you to reassess your stance. It is easy to liken the addition of a CIO to that of taking out insurance – it is undoubtedly a grudge purchase – but in the event of something going wrong – you have provided yourself with an inedible catch net to prevent disaster.

Hiring a CIO need not cost you a fortune; instead of option got take on a full-time executive, did you know there is an easy way to procure this type of talent and not even need to screen the candidate yourself?

Ahh, the beauty of the modern age. An outsourced CIO will lend years of expertise, wisdom and knowledge to his or her role, at a fraction of the cost. They have already set up their teams, or can make use of your own already-standing IT department, to maximise your growth and drastically cut potential threats.

 

If you are interested in outsourcing your CIO, why not get in touch? Your risk/ reward ratio is undeniably in your favour when outsourcing into a one-stop IT package. Allow us to make your life better in ways you have never imagined.

 

Click here to get in touch!

What Does an IT Support Company Do?

What Does an IT Support Company Do?

If this headline conjured an image of Pennywise – or “IT” the clown – we apologise profusely. Not our intention!

IT companies have been gaining popularity in leaps and bounds; people are gravitating more towards a one-stop solution for an aspect of their business that is exceptionally time-consuming and sometimes quite costly.

So – you’re paying a premium each month – and you know your servers get backed up each week. There’s also a guy, somewhere, who fixes bugs sometimes. But is that all they do?

What exactly are IT companies doing – and what should they be doing?

What Work Will an Outsourced IT Company Do For Me?

  • 1) VoIP

Not all IT companies include this – it seems to be a standout feature of a few companies. However, we consider anything that is technology-based to be within our scope of work, which is why we cover VoIP. What can you expect from this particular service?

Firstly – what is VoIP? “Voice over IP is in the most simplest terms a telephone service which runs over the internet. The experience is the same as traditional phone systems which the key difference being that you no longer have a dependency on a fixed line operator as your calls take place over your internet connection.

Our Cloud PBX solution hosted offsite which means your phones can connect from anywhere so long as they have an internet connection. This is a pretty powerful as you can receive an incoming call to your head office and transfer your call to a site thousands of kilometers away in the same way you would now allowing your staff to work from anywhere.”

How Does VoIP work? “VoIP works over your standard data network on which your computers are connected and breaks out over your internet connection which makes the solution inherently simple to maintain. Our larger VoIP deployments include a free managed firewall which allows us implement auto fail over to your secondary internet connection keeping your voice online for longer.

Because your traditional PBX is now software based and hosted in the cloud hardware failures is a thing of the past as all management and maintenance of the system is included with your subscription. You can read more about the cloud here.”

 

What are the benefits of VoIP?

  • Free calls between branches – if you have multiple offices you can enjoy free calls between your sites on our cloud PBX systems. By not breaking out from our network you aren’t costing us any money so why should it cost you?
  • Call Recordings – we can keep a recording of every call which is placed both internally and externally which allows you periodically review calls and ensure that your customer service quality remains tops
  • Conference Calls – bring your key players together for that important phone call with a large client or have a quick meeting with your team on the line from anywhere. Our conference call feature allows you to do this with ease
  • Music On Hold – no one likes being on hold but unfortunately this does happen, choose your own music on hold to keep clients calm while they hold on.
  • Voicemail – need to keep track of important missed calls? Why not have the called leave you a voicemail which is delivered straight to your inbox.
  • Auto Attendant – with our smart routing features you can have clients choose which department they need to be connected with a voice prompt speeding up the time it takes to get through to the right person

 

  • 2) Business Internet Solutions

The www. It’s what IT all boils down to – and it can be your friend or your foe. Again – nobody has the scarcest commodity of all – TIME – to research what type of internet your business actually needs. Did you know there are three types to choose from?

What are the benefits of high-speed fibre?

 

What are the benefits of wireless?

 

 

 

What are the benefits of ADSL?

 

 Still not the droid you’re looking for?

Click here to find out about alternative internet solutions from SwitchedOn IT!

 

 

  

 

  • 3) Networking Solutions

 

 

  • 4) Cloud Backups

 

 

How can this save you in a tricky situation? 

 

 

Click here to chat with SwitchedOn IT about their internet offerings!

* Any omissions or incorrect facts are unintentional. Please let us know if you spot any! 

IT Support Companies in Johannesburg

IT Support Companies in Johannesburg

IT Support Companies in Johannesburg

As we discussed in a previous blog post, outsourced IT has become just about as popular as the fidget spinner; except- it has a real purpose. Outsourced IT has too many benefits to narrow down into one little article, which is one of the reasons the industry has seen a boom in the last few years.

We also understand that the need for transparency is as necessary as backups; our aim is to give a face to the name IT has built up for itself in Johannesburg – the well-known hub of Gauteng. While we know that finding an outsourced IT provider is a few ticks and a Google search away, it’s just not as convenient as having all the names in one spot.

If you’re looking for an IT company, here’s a list of the who – the what and the where. You can thank us later 🙂

 

Softegde Solutionshttp://www.softedgesolutions.co.za/it-support

softedge IT

 

Uthanda IThttp://www.uthanda.co.za/

uthanda-it-support

 

ASGhttp://www.asg.co.za/

asg it

 

Wired-IThttp://www.wired-it.co.za/

wired-it

 

Westechhttps://www.westech.co.za/

Westech-IT-Support

 

Vision Network Solutionshttps://www.vns.co.za/

vns-it

 

IT Trust – https://www.ittrust.co.za/

it trust it

 

Dial-A-Nerdhttps://dialanerd.co.za/it-support-areas/johannesburg

dial a nerd

 

SwitchedOn IT (that’s us)https://switchedon.co.za/

swtiched on it

 

 

If you need a free quote, more info – or just a chat – click here to connect with us!

 

  • Any omission of facts is unintentional. Please let us know if you’d like to be listed!

 

Benefits of Outsourcing Your IT Company

What Are The Benefits of Outsourcing Your IT Company?

What Are The Benefits of Outsourcing Your IT Company?

Information Technology – the life essence of the 21st century. We have progressed unbelievably quickly, into such an expansive place that an entirely new market has opened. IT management solutions are growing exponentially – and not everyone has the capacity to keep up with it.

What about a solution that is all-inclusive? What if that solution is an external company? What if this is the droid you’ve been looking for?

Benefits of Outsourced IT Solutions

  • The most blatant benefit of outsourcing your IT company is undoubtedly the cost saving. There’s no need to consider overheads, the hiring and retaining of permanent staff, dealing with crises when “The IT guy” is off sick and the server has crashed – and of course – the hugely reduced amount you could pay for a one-stop solution, as opposed to multiple staff fulfilling various roles within the IT department.
  • Outsourcing your IT “guardian” (if you will) frees up precious time for you to focus on your business and your work; no CEO needs – or wants – to be riddled with the countless issues you can experience on any given day when dealing with any aspect of IT. Allowing an outsourced company to handle the entire scope means less stress, more productive time and far less of a daily hassle to handle.
  • Your IT Company already knows all the tricks of the trade; they are miles ahead in terms of assessing potential risks – and can negate them effectively. Training up new staff to be at the forefront of potential risks is costly – in terms of time as well as money. And who’s to say that the employee is actually fully clued-up? If you’re not an IT expert, there’s no way you can be expected to spot one. Rather head straight to the professionals without the worry, hassle and delay.
  • You get the amalgamation of qualification AND experience. The amount you would spend, on average, for a qualified AND experienced permanent staff member could likely cover more than a month’s worth of fee’s payable to an outsourced IT firm. Essent.com has put this quite eloquently: “An in-house IT employee leads an isolated existence no matter how much they train. We’d all rather an experienced doctor; the same is true for IT.” 
  •  Ensuring your compliance and security is at the top of the agenda for many firms – for good reason. Malware can undo years, even decades of irreplaceable work, and avoiding that should be a top priority. Ensuring your virus-protection systems are up to date, your servers are backed up – all the “dirty work” is the core of keeping your business online; using a trustworthy company can save you a lot of unnecessary setbacks and shortfalls.

Need an IT company to do all of this for you – and a little more? Click here to get in touch with SwitchedOnIT!